For hygienic reasons we do not replace or accept returns of MB LT Irons tattoo and PMU equipment that have been in use, unless the reason for the return is a manufacturing error. Any returned product must be unused and in original package. Any comments regarding the reason for the return must be made immediately and no later than 7 days of receipt of your order.
If the returned product requires repacking due to the way the package has been opened or if original packaging has been damaged a repacking fee will be charged.
If a product with a warranty is sent back to us for repair but it is found the product's function has no issue or a problem appeared by the customer fault the customer is responsible for any return and new shipping costs.
Order and product error
If the delivered product is damaged, you can inform us via e-mail or telephone. If the product has a manufacturing defect which is discovered during the warranty period, we will repair it. If the warranty is applicable for your product, this is mentioned in the description of the product or in the product manual.
If the return is due to the customer's own fault (incorrect size, color, etc.), the customer pays additional delivery costs. We will not refund the original shipping costs.